Resident Rights - File a Complaint
WE ENCOURAGE RESIDENTS TO FIRST SEEK RESOLUTION OF ANY DISPUTES WITHIN THE HOME – either with a house manager, senior resident or with the home operator. If a dispute or complaint cannot be resolved in that manner, residents of currently approved Pennsylvania Alliance of Recovery Residences (PARR) homes have the right to file a grievance with the Association.
1) IF YOUR DISPUTE IS WITH ANOTHER RESIDENT: Make a written complaint to the house manager, senior resident, head of household, or equivalent responsible person.
2) IF YOUR DISPUTE IS WITH A MANAGER OR SENIOR RESIDENT/HEAD OF HOUSEHOLD: Make a written complaint to the home’s operator or management representative.
3) IF YOUR DISPUTE IS WITH THE OPERATOR OF THE HOME, OR IF YOU FEEL YOUR PRIOR COMPLAINT HAS BEEN IGNORED AT THE RESIDENCE LEVEL: You may file a formal, written grievance with the Pennsylvania Alliance of Recovery Residences (PARR).
4) CONFIDENTIALITY: PARR does not disclose the name or identity of a person filing a complaint to any third parties unless required to do so by law.
Send the grievance to:
Pennsylvania Alliance of Recovery Residences (PARR)
5113 Torresdale Avenue
Philadelphia, PA 19124
Or through this website using the contact form below:
Fill in required fields. Grievances must be from a current resident, signed by the resident (adding your name to the form below will constitute an electronic signature), and include an email address and phone number where the resident may be contacted. Formal grievances may not be lodged by phone. However, if a resident wishes to contact the association’s field office by phone for information about the process, they may call (215) 821-2470. Complaints need to be specific enough to support fact finding.
If this does not resolve the issue, the resident has the right to contact the National Alliance of Recovery Residences by email at firstname.lastname@example.org Contact information for the National Alliance of Recovery Residences is listed on the website: www.narronline.org.